Revolutionising Travel Itinerary Creation with AI

Project Summary

House of Travel partnered with SupaHuman AI to develop a cutting-edge AI copilot on the SupaHuman AI Workspace, designed to transform how travel consultants recall and tailor travel itineraries for their customers. The AI-powered Travel Consultant dramatically reduces the time spent on itinerary creation, allowing consultants to generate personalised travel plans in seconds rather than hours. This solution has enabled House of Travel to digitise its institutional knowledge and streamline its operations, enhancing both efficiency and customer satisfaction.

Results

90%

90% reduction in time spent on itinerary creation, from hours to seconds, enabling House of Travel to enhance efficiency and customer satisfaction while digitising their travel knowledge.

SupaHuman has taken the time to understand our business challenges well and provides custom AI solutions to help meet our challenges and opportunities. SupaHuman has significantly helped House of Travel on our AI journey.

Mark Leadbetter, IT Director

Project Details

Client

House of Travel

Industry

Tourism

Company size

1000-5000

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The Challenge

Travel consultants at House of Travel were spending significant time manually drafting and customising itineraries for their clients. This process required recalling past trip details, tailoring new plans to specific customer preferences, and ensuring that the itineraries were up-to-date with the latest travel information. The time-intensive nature of these tasks was limiting consultants’ ability to focus on customer interaction and strategic business growth. House of Travel sought a solution that could automate the itinerary creation process without compromising on personalisation or quality.

The Solution

SupaHuman AI developed the AI Travel Consultant, a powerful AI copilot that digitises the company’s vast travel knowledge and allows consultants to recall, customise, and generate itineraries within seconds. Built on the SupaHuman AI Workspace, the AI copilot automates the retrieval of past trip information, integrates customer preferences, and generates real-time, tailored itineraries that meet individual customer needs. This solution not only speeds up the process but also ensures greater accuracy and consistency in travel planning.

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Expected Impact

The AI Travel Consultant has revolutionised how House of Travel operates by reducing the time needed to draft itineraries by 90%. This significant time savings allows travel consultants to focus on enhancing customer experiences and developing deeper relationships with clients. The automation of routine tasks has also empowered House of Travel to scale its services more effectively, meeting the increasing demand for personalised travel plans without increasing the workload on its staff.

Results

90%

90% reduction in time spent on itinerary creation, from hours to seconds, enabling House of Travel to enhance efficiency and customer satisfaction while digitising their travel knowledge.

Mark Leadbetter, IT Director

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